How can I return my order?
We accept returns for a refund within 30 days of successful delivery. Please log in your account and request a return in “My Orders”. Or, you can contact our customer service team via email citing the order number, contact information, and reasons (attaching photos if necessary). We’ll be happy to assist with your return.

What is the return cost? Can I send my goods back free of charge?
The return cost varies depending on the weight and size of the package. For returns caused by customers’ remorse returns, such as an item didn’t fit, didn’t like the color, changed your mind, ordered by mistake, bought it somewhere else, etc., the return cost will be the responsibility of the customer. If there is any problem with the product after receipt, please contact our Customer Service for a solution.

What if I received damaged or incorrect merchandise?
Although this is very rare, should your product not arrive in perfect condition, please contact us with your order number, contact information, and images of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund or replacement options.

How long does it take to receive my refund?
Usually, the refund will be made to your payment after the warehouse confirms receiving the package. It will be visible in the account within 3-5 business days.

Haven’t you received your refund? Please contact us.

How will I be refunded?
The refund will go back on to the same card you used to place the order with us, and will be paid back to you via a return transaction. It shall not be refunded later than 30 days from the date on which we receive notice of your revocation.

Can you process my refund on a different credit/debit card?
By law, any refund must go onto the original card that has been used to place the order so this would not be something which we are able to do. However, if the refund declines we would then contact you and ask for alternative card details to process the refund.

What is the complete SONGMICS HOME Return Policy?
Please check our Return Policy here.